Effective Date: 2025

Welcome to The Beach House at Saratoga. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains the types of information we collect from you, how we use it, and the measures we take to keep it secure when you interact with our website, stay at our property, or communicate with us in any other way.

Information We Collect

1. Personal Information: This may include your name, email address, phone number, billing information, and other details provided when making a reservation or submitting an inquiry.
2. Reservation Details: Such as arrival and departure dates, number of guests, room preferences, and any special requests or requirements.
3. Payment Information: We may collect credit card or other payment information when you book a stay.
4. Usage Data: Like IP addresses, browser details, and website interaction data collected through cookies or similar tracking technologies to improve our website’s functionality and user experience.

How We Use Your Information

• To Process Reservations: We use your personal and payment information to confirm and provide the services you request.
• Customer Service: To communicate with you about inquiries, respond to feedback or complaints, and offer support.
• Marketing & Promotions: With your consent, we may send promotional materials, special offers, or updates about our property.
• Website Improvement: We analyze usage data to optimize our website’s performance and user experience.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations.

Sharing of Information

• Service Providers: We may share your information with trusted third parties that help us operate our business (e.g., payment processors, booking platforms, customer service tools).
• Legal Obligations: We may disclose your information when required to do so by law or in response to valid requests by government authorities.
• Business Transfers: If The Beach House at Saratoga is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. These technologies help us understand how you use our website so we can improve its functionality. You can modify your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit some features on our site.

Your Rights and Choices

• Access & Correction: You can request to access or update the personal information we have about you.
• Opt-Out: You may opt out of receiving promotional emails by following the “unsubscribe” link provided in the email.
• Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
• Cookies: You can adjust your browser settings to refuse cookies or remove them at any time.

Data Sharing

We do not sell or share your personal information with third parties for marketing purposes. Customer data may only be shared under the following circumstances:  

– To comply with legal obligations or enforce our terms of service  

– With trusted third-party service providers who assist in delivering our services, provided they adhere to strict confidentiality agreements  

Phone numbers collected for SMS purposes are never shared with third parties for marketing.  

User Rights

You have the right to:  

– Access the personal data we hold about you  

– Request updates or corrections to your information  

– Request the deletion of your personal data (subject to legal and operational requirements)  

– Withdraw consent for specific data processing activities  

To exercise these rights, please contact us using the details provided below.  

SMS Consent  

By providing your phone number, you consent to receiving SMS communications related to your interactions with us (e.g., booking confirmations or updates).  

– We will not share or disclose SMS consent to any third parties.  

– SMS communications will only be used for transactional purposes and not for marketing.  

NOTE: 

– Messaging frequency may vary.

– Message and data rates may apply.

– You can opt out any time by texting STOP.

– For assistance, text HELP or visit our website saratogabeachhouse.com

Visit Privacy Policy for privacy policy and Terms of Service for Terms of Service.

Updates to this Privacy Policy   

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted here. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

The Beach House at Saratoga
9022 Clarkson Ave, Black Creek, BC V9J 1B3